1. Introduction
RA Business Advisors is committed to protecting your privacy and handling personal information responsibly and securely.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our accounting, taxation, advisory and business services and through our website.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging our services, interacting with us, or using our website, you consent to the collection and handling of personal information as described in this Policy.
2. Who We Are
RA Business Advisors
50 Musgrave Road
Red Hill QLD 4059
Phone: 07 3367 0852
Email: mail@raaccountants.com.au
Website: www.raaccountants.com.au
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us using the details above.
3. What Personal Information We Collect
The personal information we collect depends on the services we provide and may include:
Personal and Contact Information
- Full name
- Residential and postal address
- Telephone number
- Email address
- Date of birth
- Identity verification information
Financial and Business Information
- Tax File Number (TFN) where authorised or required
- Australian Business Number (ABN)
- Taxation records
- Accounting and financial information
- Banking and payment details
- Payroll and superannuation information
- Company, trust and business structure information
- Financial statements and supporting records
Professional and Employment Information
- Occupation and employer details
- Income and employment records
- Business ownership information
Website and Technical Information
When you visit our website, we may collect:
- IP address
- Device and browser information
- Website usage information
- Cookies and analytics data
Sensitive Information
Where necessary to provide services and where permitted by law, we may collect sensitive information with your consent or as otherwise authorised.
4. How We Collect Personal Information
We may collect personal information:
- Directly from you
- Through our website forms and enquiries
- During meetings, telephone calls and email communications
- During onboarding and engagement processes
- Through secure client document exchanges
- From accounting and business software platforms authorised by you
- From government agencies and regulators where permitted
- From authorised representatives and professional advisers
- From publicly available records and databases
Where reasonable and practicable, we collect information directly from you.
5. Why We Collect and Use Personal Information
We collect, hold and use personal information for purposes including:
- Providing accounting, taxation and advisory services
- Preparing and lodging tax and regulatory documents
- Delivering bookkeeping and financial reporting services
- Managing client engagements and communications
- Verifying identity and preventing fraud
- Processing payments and administering accounts
- Maintaining records and complying with professional obligations
- Improving our services and website functionality
- Meeting legal and regulatory requirements
We may also use information for related purposes that would reasonably be expected in connection with our services.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Government departments and regulators
- Professional advisers and consultants
- Financial institutions
- Superannuation providers
- Cloud and technology service providers
- External contractors supporting our operations
- Legal and compliance advisers
- Other parties authorised by you
Examples of agencies and bodies may include:
- Australian Taxation Office (ATO)
- Australian Securities and Investments Commission (ASIC)
- Australian Business Registry Services (ABRS)
We do not sell personal information.
7. Technology Platforms and Overseas Processing
To provide our services efficiently and securely, we use cloud-based business and accounting systems including:
- Xero
- BGL
- Microsoft 365
These platforms may store or process information in Australia and/or overseas jurisdictions depending on their infrastructure and service arrangements.
Where personal information is transferred or processed outside Australia, we take reasonable steps to ensure service providers maintain appropriate privacy and security protections consistent with Australian privacy obligations.
You can review their privacy practices through their respective websites.
8. Website Terms of Use
By accessing and using the RA Business Advisors website, you agree to comply with these terms of use.
Website Content
The information published on our website is intended to provide general information only and does not constitute accounting, taxation, financial or legal advice.
You should not act solely on information contained on this website without obtaining professional advice relevant to your circumstances.
Intellectual Property
Unless otherwise stated, all website content, including text, branding, graphics, logos and materials, is owned by or licensed to RA Business Advisors and may not be reproduced, distributed or used without prior written consent.
Website Availability
While we aim to maintain website availability and accuracy, we do not guarantee uninterrupted access or that website content will always be current, complete or error-free.
Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the content, privacy practices or availability of external websites.
9. Client Portal and Electronic Communications
To support efficient and secure service delivery, RA Business Advisors may provide clients with access to secure electronic communication channels and client portals.
When using our client portal or electronic document exchange services:
- You are responsible for maintaining the confidentiality of your login credentials.
- You should notify us immediately if you suspect unauthorised access to your account.
- Documents uploaded through the portal should only contain information necessary for the services requested.
- You should avoid transmitting passwords or highly sensitive information through unsecured email channels where possible.
- We may retain records and communications submitted through the portal in accordance with legal and professional obligations.
While we implement security controls, no online transmission or storage method can be guaranteed to be completely secure.
10. Cookies and Website Analytics
Our website may use cookies and related technologies to:
- Improve website performance and functionality
- Understand visitor behaviour and usage trends
- Support website administration and security
- Improve user experience
Cookies generally do not identify individuals directly but may be associated with personal information where combined with other data.
You may configure your browser settings to block or manage cookies; however, certain website features may not function correctly.
11. Security of Personal Information
RA Business Advisors takes reasonable technical, administrative and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Our safeguards may include:
- Secure cloud-based systems and storage
- Encryption and secure transmission protocols
- Access controls and user permissions
- Multi-factor authentication
- Secure client portals and document exchange systems
- Staff confidentiality obligations and training
- Cybersecurity monitoring and response procedures
- Controlled retention and destruction practices
Although we work to maintain high security standards, no electronic system can guarantee absolute security.
Clients should also take reasonable precautions to protect their own systems, passwords and devices.
12. Eligible Data Breaches
RA Business Advisors maintains procedures for identifying, managing and responding to actual or suspected data breaches.
Where a data breach involving personal information occurs and we determine that it is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth).
Where required, we will:
- Take steps to contain and assess the incident
- Investigate affected information and systems
- Notify affected individuals where legally required
- Notify the Office of the Australian Information Commissioner (OAIC)
- Implement corrective actions to reduce future risk
If you believe your information may have been compromised, please contact us promptly using the details below.
13. Access and Correction
You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete or out of date.
Requests can be submitted by contacting us using the details below.
We may require identity verification before processing requests and may refuse requests where permitted by law.
14. Direct Marketing
From time to time, we may send updates or information about our services where permitted by law.
You may opt out of marketing communications at any time by contacting us or using unsubscribe options where available.
15. Privacy Complaints
If you believe we have not handled your personal information appropriately, please contact us first.
We aim to respond to complaints within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and become effective from the updated publication date.
Contact Us
RA Business Advisors
50 Musgrave Road
Red Hill QLD 4059
Phone: 07 3367 0852
Email: mail@raaccountants.com.au
Website: www.raaccountants.com.au